THE DETAILS!
Policy and Appointment Information
 

Each session is reserved specifically for your pet, and last about 1-2hrs, depending on service. ( not including niche request)

please be on time for your scheduled appointment.

Late arrivals or pickups may shorten grooming time or require a fee to account for delays with other clients.

If you need to cancel or reschedule, we kindly ask for a 48 hr notice, and at least 24 hour’ notice to avoid a fee.

Please make sure your pet has had a potty break before their groom.

For our feisty or sensitive friends, sometimes a walk before can help with anxiety and energy levels.

If your pup needs Trazodone or calming treats, please give them before the appointment and let us know when — we’ll send an ETA once we’re on the way.

Regular brushing at home and consistent grooming appointments are essential for maintaining a healthy coat.

If we’ve already spoken with you about coat care, please remember that keeping up with brushing between appointments greatly reduces matting and discomfort for your pet.

Matting may require extra time and fees due to the care and tools involved in safely removing it.

For everyone’s safety and comfort, we cannot accept pets with contagious conditions, severe fleas, or known aggression without prior discussion.

If unexpected aggression occurs during the appointment, we may need to end the service for safety reasons.

Let us know about any medical conditions, allergies, or behavioral concerns ahead of time.

Payment is due at the time of service. We use Tap to pay and have option to tip on screen. 

if you choose our invoice option ( ex: your not home or busy during time of service) we do expect to have payment with 24 hrs of service to waive any processing fees.

No cash- we have no tinder and its important for book keeping and tracking to have a log of our services as well as  i pay my groomer digitally.

Cancellations with less than 24 hours’ notice or missed appointments may incur a cancellation fee.

Pricing may vary based on breed, coat condition, and temperament.

Shiny Paw Spa is proudly based in the Hoover/Midfield area, serving pets within a 20-mile radius. Appointments outside of this range may include a small travel fee, depending on the distance. In some cases, longer-distance appointments may need to be scheduled on a separate day to allow for travel time.

We’re always happy to accommodate when possible—just reach out and let us know your location, and we’ll do our best to make it work! 

we are larger! than vans. WE TOW. Please ensure we have a safe, legal, and level parking spot with proper turn around access.

Shiny Paw Spa comes fully equipped with our own power and water, so we don’t require any hookups from your home. However, for safety and liability reasons, we do not park on residential driveways. Our grooming unit will need to be parked on the street, unless your driveway provides a safe turnaround or loop.

Please note that we’re unable to provide service on main roads for safety purposes. If you live on a busy street, we’ll be happy to arrange a nearby side street or alternate location to meet for your appointment.

We understand that every pet is unique. Our goal is to create a low-stress, spa-like experience that keeps tails wagging and owners smiling. Thank you for helping us keep each appointment running smoothly — your cooperation ensures we can continue offering the personalized care your pets deserve.