THE DETAILS!
Policy and Appointment Information
Please Read if you have any questions prior to booking.
At Shiny Paw Spa, we take pride in providing a calm, safe, and personalized grooming experience for every pet. To help our appointments run smoothly and ensure the best care for your furry family member, please take a moment to review the following before booking:
Details and Information
🕒 Appointment Timing
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Each session is reserved specifically for your pet, and last about 1-2hrs, depending on service. ( not including niche request)
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please be on time for your scheduled appointment.
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Late arrivals or pickups may shorten grooming time or require a fee to account for delays with other clients.
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If you need to cancel or reschedule, we kindly ask for a 48 hr notice, and at least 24 hour’ notice to avoid a fee.
🐶 Pet Readiness
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Please make sure your pet has had a potty break before their groom.
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For our feisty or sensitive friends, sometimes a walk before can help with anxiety and energy levels.
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If your pup needs Trazodone or calming treats, please give them before the appointment and let us know when — we’ll send an ETA once we’re on the way.
✂️ Coat Condition & Matting
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Regular brushing at home and consistent grooming appointments are essential for maintaining a healthy coat.
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If we’ve already spoken with you about coat care, please remember that keeping up with brushing between appointments greatly reduces matting and discomfort for your pet.
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Matting may require extra time and fees due to the care and tools involved in safely removing it.
Grooming Details
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For everyone’s safety and comfort, we cannot accept pets with contagious conditions, severe fleas, or known aggression without prior discussion.
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If unexpected aggression occurs during the appointment, we may need to end the service for safety reasons.
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Let us know about any medical conditions, allergies, or behavioral concerns ahead of time.
💳 Payments & Fees
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Payment is due at the time of service. We use Tap to pay and have option to tip on screen.
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if you choose our invoice option ( ex: your not home or busy during time of service) we do expect to have payment with 24 hrs of service to waive any processing fees.
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No cash- we have no tinder and its important for book keeping and tracking to have a log of our services as well as i pay my groomer digitally.
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Cancellations with less than 24 hours’ notice or missed appointments may incur a cancellation fee.
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Pricing may vary based on breed, coat condition, and temperament.
Service location & Range
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Shiny Paw Spa is proudly based in the Hoover/Midfield area, serving pets within a 20-mile radius. Appointments outside of this range may include a small travel fee, depending on the distance. In some cases, longer-distance appointments may need to be scheduled on a separate day to allow for travel time.
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We’re always happy to accommodate when possible—just reach out and let us know your location, and we’ll do our best to make it work!
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we are larger! than vans. WE TOW. Please ensure we have a safe, legal, and level parking spot with proper turn around access.
🚐 Parking and Set Up
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Shiny Paw Spa comes fully equipped with our own power and water, so we don’t require any hookups from your home. However, for safety and liability reasons, we do not park on residential driveways. Our grooming unit will need to be parked on the street, unless your driveway provides a safe turnaround or loop.
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Please note that we’re unable to provide service on main roads for safety purposes. If you live on a busy street, we’ll be happy to arrange a nearby side street or alternate location to meet for your appointment.
❤️ Our Promise
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We understand that every pet is unique. Our goal is to create a low-stress, spa-like experience that keeps tails wagging and owners smiling. Thank you for helping us keep each appointment running smoothly — your cooperation ensures we can continue offering the personalized care your pets deserve.
Notice to our pack.
If You cant reach us...
As a mobile grooming service, we’re often on the road and may be unable to answer calls immediately. Rest assured, we will return all messages as soon as we can. Also, being mobile means our arrival times can vary, especially if a previous appointment took longer than expected. We will always communicate delays.
We truly appreciate when our clients let us know if their pet is experiencing any concerns prior to appointment. Clear communication is essential to keeping our mobile grooming schedule running efficiently.
We truly care about our team and the well-being of every furry friend we care for. Our goal is always to provide a safe, happy, and healthy experience for all.
With love, Shiny Paws & Happy Hearts
Matting - Communication
Severe matting can be painful for your pet, pulling on the skin and restricting movement. Removing mats safely requires extra time, care, and patience to avoid injury or stress, which is why an additional charge applies. Matting also makes the grooming process more challenging for both the pet and the groomer.
Our goal is always to keep your pet’s coat healthy and comfortable. We completely understand that matting can happen—it’s nothing to be embarrassed about—but we do need to ensure that the proper time and care are scheduled to handle it safely and gently.
Matting Policy
If your pet has matting, it’s very important to let us know before your appointment—especially if you’ve scheduled a mini groom. When matting isn’t disclosed, we may need to shave the matted areas in order to safely complete the brushing and blowout, unless specific instructions have been given in advance.
Our standard approach for matting is spot shaving, as it’s the most efficient and comfortable method for your pet. Even if your pet isn’t receiving a full haircut, proper brushing, blow-drying, and maintenance still require time to prevent future matting.
Because we operate on a tight mobile schedule, severe matting cannot always be fully addressed during a groom. If you prefer that your pet not be shaved, please inform us ahead of time so we can allocate additional time for safe de-matting. without proper communication, it affects our whole schedule being mobile, which causes us more work and possible discounts needing to be applied to acomodate our other clients.
An additional fee may apply to cover the extra time, care, and effort required—especially if we’ve previously discussed the importance of maintenance or if the coat’s condition wasn’t accurately communicated before the appointment.
if this is your first time, and your furr baby is severely matted, we suggest a proper shave-down to reset the coat, allowing new clean furr to come though while maintaining proper care.
SHAVING isn't always cute or what we want to do first, but it is more friendly on the furr baby. matting hurts them and de matting isn't gentle, especially with specific coat textures. We never shave to skin and always leave a little furr to ensure a gentle introduction to resetting the coat.
If we’ve already discussed proper maintenance with you, this policy especially applies going forward. Additional time and fees will be added in the future if regular grooming appointments are not kept, if extended gaps between visits occur to save money, or if at-home brushing isn’t being done as recommended.
To avoid extra costs and discomfort for your pet, we recommend maintaining a regular brushing routine at home and following any grooming care instructions provided.
We promise—we don’t judge! We know life gets busy. Our goal is simply to keep your pup healthy, happy, and mat-free so every grooming experience is smooth, gentle, and stress-free for both your pet and the groomer. Consistent care helps ensure your pet stays comfortable, and every grooming visit remains a calm, positive experience for both your furry friend and our groomers.